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*** Welcome to Truist Box ***

*** IMPORTANT NOTICE ***

Starting May 2025, the Shared Link capability on the Truist, AFCO and Grandbridge BOX platforms will be changing. In compliance with Truist Cybersecurity Policy, teammates will no longer be able to create public shared links for files or folders that contain Class 2, Class 3, or Class 4 data. All previously created public shared links for files or folders that contain Class 2, Class 3, or Class 4 data will be disabled and removed. Internal shared links will not be impacted.

For additional details, please refer to this communication.


Having trouble with BOX, please see the [Troubleshooting FAQ] if you are having any of the following issues:
- Can’t log in or getting a Sign On Error?
- Uploads being blocked?
- Unable to accept a BOX invite?

Want to learn more about BOX at Truist, please see our [EDA | EDOP | BOX (Truist)] page on The Source for information about:
- Requesting access to an existing Truist BOX Solution
- Requesting a new, long-term Truist BOX solution
- Requesting urgent or temporary access to BOX
- Monthly Q&A office hours
- BOX add-on software
- Additional BOX resources

Contact Us:
Business Hours Email: box.support@truist.com
24 Hour Phone: 866-567-4357
24 Hour Email: DL.Robotics_Tools_Infosys_Team@Truist.com